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Branch Service Manager

Posting Date:  Mar 14, 2023

Hong Kong, HK

Employment Status:  Permanent
Department:  Channel Management Department
Job Description: 


  • Oversee daily operations of branch
  • Ensure all operations are carried out in a proper manner and full compliance with the Bank’s policies and procedures and regulatory requirements
  • Ensure high quality of service is accurately and efficiently provided to customer


  • HKCEE holder with passes in Chinese, English and Mathematics
  • Minimum 6 years of experience in branch operations, of which at least 3 years at supervisory level
  • Familiar with general consumer banking products and services, banking practices, relevant banking ordinances and regulatory requirements
  • Qualifications of IIQAS and HKSI
  • Good communication, interpersonal and supervisory skills
  • Good command of spoken and written English and Chinese including Putonghua
  • Candidate with less experience will be considered for the position of Counter Service Manager/ Officer